Pros & Cons
- You don’t have to pay for the entire plan until you approve it.
- Pick whether you want to wear aligners during the day or only at night.
- A wide selection of available payment methods.
- High-quality materials used for the aligners.
- Free items included provide an even better value of the deals.
- The return policy is a bit demanding.
- Night aligner plans take significantly longer.
Plans & Pricing
You’ll find two different package categories offered by NewSmile. The basic ones cover aligners that you wear during the day. As for the night aligners, their package is a bit more expensive. The price still seems like a good deal as it’s significantly lower than on some competitive websites.
Interested customers can also pick an affordable Impression Kit + 3D Preview deal. That allows you to see how your treatment will look like. You only have to pay the full price if you go through with the treatment. Also, the doctors might decide you are not suitable for this treatment. If that’s the case, you can expect a refund of your initial deposit.
The registration process is simple and takes only a few minutes. You can use multiple payment methods on the site, including MasterCard, Visa, Google Pay, Apple iPay, etc.
Will Insurance Cover a Portion of My Payment?
NewSmile specifies that it’s possible to use FSA/HSA for all payments on the website. As for the insurance, it depends if your current deal covers you. The company won’t contact the insurance provider for you, so you’ll have to do it yourself. You can expect to get a receipt from them, so you can file a claim to the insurance agency and ask for a reimbursement.
Does NewSmile Provide a Money-Back Guarantee?
The website specifies a refund policy, but it doesn’t cover the impression kit. That’s understandable if you consider hygienic reasons. As for the refund, you have the right to file a claim 30 days from the purchase date. The products have to remain unused, unopened, and in identical condition as when they were sent. That makes this policy pretty demanding, so you shouldn’t rely on it too much.
NewSmile is a relatively new teeth straightening service available in the United States and Canada. At first glance, they offer standard options for day and night aligners that you receive to your home address. If that seems like something you would be interested in, check out our review to learn more about the service.
Special Features and Extras
NewSmile doesn’t offer many extras, but they try to spice up the deal with some freebies. Here’s what you should know about the special features to expect when using this website.
Free Items with Your Package
If you order a full plan to straighten your teeth, you’ll receive a couple of freebies. The first free item is a whitening foam to use at home. It’s a simple treatment that will give your teeth a more attractive appearance.
You’ll also get retainers for free. All users need to wear retainers after finishing the treatment. That’s why it helps to know they won’t be an additional expense.
An Online Store for Purchasing Accessories
The accessory selection in the shop isn’t impressive. You can purchase an aligner case for convenient storage but also a tray spray to fight bacteria and germs. If you liked the teeth whitening foam kit received as a freebie, it’s possible to order another one from the NewSmile shop.
NewSmile offers a special discount to those serving in the military. You have the right to receive $200 off from your total order, which should be from 15-20%, depending on the selected plan. It’s vital to note that you should place the order first and then contact the company. Once you prove you serve in the military, they will approve your discount.
The website offers a simple Smile Assessment form. It contains a few simple questions to answer to determine if you qualify for the program. It’s an easy way of confirming that you can wear NewSmile aligners before proceeding with the purchase. The company will usually email the results to the entered address within 24 hours.
Ease of Use
NewSmile tries to simplify the entire process for the clients. First, you don’t have to leave home to receive your aligners. You do everything at home, but that involves taking the mold of your teeth yourself. Although you can schedule a video consultation, some users might not find this simple.
The ordering process is simple. The aligners themselves are of high-quality and easy to place on your teeth. You’ll even get a useful tool for removing them efficiently.
It shouldn’t take more than a week from the order date to receive the impression kit. NewSmile estimates that it’ll take approx. 7-8 weeks from that point to receive all aligners unless there are unforeseen delays.
As for the treatment time-frames, the estimated time for daily aligners is around four to six months. For night aligners, it’s double as much, so around eight to ten months. Please note that the company will decide the exact schedule.
How Does it Work
NewSmile offers a usual process for ordering aligners and going through the treatment.
Check out the steps you’ll go through:
- Place an order for an impression kit. It contains instructions on how to make a mold of your teeth. You send that mold to the company.
- NewSmile designs a 3D preview to tell you more about the treatment. It’s only upon your approval that they will begin making the aligners.
- You’ll receive all the aligners to use through the treatment process at once. At this point, you also receive complimentary items.
It’s noticeable that NewSmile doesn’t have customer support available 24/7. Instead, you can contact them on Monday-Saturday from 9:30 AM to 4:30 PM PST while holidays are discluded.
24/7 Help & SupportNo - Monday-Saturday from 9:30 AM to 4:30 PM PST
Phone SupportYou can contact the company by using their toll-free phone number, 9:30 AM - 4:30 PM PST on weekdays
Live Online ChatOnly during working hours (9:30 AM - 4:30 PM PST Monday-Saturday)
FAQThe knowledge base contains answers to most questions that might interest the visitors
BlogYou can find dozens of articles with useful information about dental health in their blog
NewSmile might not have been around for as long as some other services, but they are doing a decent job. They offer affordable prices with complimentary items included with every plan. You don’t have to pay the full price until you approve the plan.
The aligners mostly feel comfortable, and NewSmile uses BPA-free plastics to design them. It’s convenient to receive them all at once since there’s no risk of an aligner arriving late. There’s room to improve customer service, but we assume they might improve that section as the company progresses. Overall, if you want to straighten your teeth without heading to the dentist, NewSmile can be a smart and affordable choice.