Pros & Cons
- You receive all aligners at once
- It could take as little as four months to complete the treatment
- No buttons or attachments on the alignments to secure improved comfort
- Customer support is available around the clock
- Insurance might cover a portion of your payment
- The monthly plan will require paying far more in total
- A shipping fee is required when creating an impression at home
Plans & Pricing
If you order aligners via SmileDirectClub, you have two payment options. The first one involves a single payment of $2050. It seems like a good value deal since it includes everything you need for your treatment.
Alternatively, you can pick a 26-month plan that includes a $250 deposit and paying $89 per month. That turns out to $2564, which is considerably more expensive. However, some users find paying in installments more convenient. You don’t have to go through credit checks or demanding forms to get this plan. A free scan at the doctor is included in the price. You’ll have to pay a $29 shipping if you order a home impression kit.
Can I Count on Insurance to Cover a Portion of My Payment?
Yes, SmileDirectClub works with multiple insurance companies. That includes Anthem Blue Cross, Aetna, UnitedHealthcare, and Empire BlueCross BlueShield. Depending on the specific situation, they can even look for eligibility of other providers, such as Humana, Cigna, or Met Life. The company also accepts FSA/HAS debit cards, as well as CareCredit.
Does SDC Provide a Money-Back Guarantee?
SmileDirectClub specifies that they have a 30-day money-back guarantee. You start counting the days from the delivery date of your aligners. If you aren’t happy with the service for any reason, contact SDC, and they should approve a refund for all expenses you had.
If you want to stop the service after the 30 days pass, you can still get a partial refund. The company will calculate a refund for all unused and opened aligners.
SmileDirectClub is a teledentistry company that specializes in making clear aligners. They help the patients who want to straighten their teeth and improve their smiles. The company was established in 2014 in Tennessee. Today, it has over 250 licensed dentists throughout the United States. Keep reading to learn more about this service and whether it’s the right choice for you!
Special Features and Extras
You’ll find the company offers a wide range of features and extras for its clients. They often include complimentary items and provide special benefits.
Here is an overview of the unique features provided by SDC:
Free 30-Second Smile Assessment
You can find a free smile assessment on the site. It takes 30 seconds and determines whether you are a suitable candidate for clear aligners. You’ll receive the results to your email address. Once SDC confirms you are a good fit for the program, you can proceed to registration.
Specialized Teen Service
SmileDirectClub provides special benefits for teens which include:
- Free aligner replacement
- Free Bluetooth tracker to find your aligners
- $25 gift card for the company’s shop
- Parental notifications for tracking the teen’s progress
- Live HD video chats with the dental team
Complimentary Premium Teeth Whitening Kit
The company includes a free whitening kit with every aligner package order. Your first delivery will include an at-home kit that will toward whitening your teeth. The instructions on the box will ensure to explain how to use the kit.
An Online Store Offering Accessories
SmileDirectClub also has a shop where you can buy various accessories and other oral care products. From a retainer kit to aligner-seating mints and electric toothbrushes, you’ll find dozens of items that could further improve your smile.
Ease of Use
SmileDirectClub has a modern website with a user-friendly layout. It’ll be easy to find all information and place an order for your aligners. Most users find it convenient to receive all aligners at once. The aligners are of high-quality and seem fairly comfortable, although you should always consider an adaptation period. There are no buttons or attachments to compromise your comfort.
The option of paying in installments is also convenient. It helps the users who can’t pay the entire service at once, and there’s no credit check involved. Once you receive the aligners, all you need to do is to follow the instructions and replace them as specified.
If you ordered a home kit, it shouldn’t take more than a couple of days to arrive. Those who choose to go for an appointment to the dentist should consider that a scan lasts 20-30 minutes. It can take several days (or weeks) to receive your aligners. However, you’ll get them all at once.
The experts specify the usual treatment time is from four to six months, approximately. However, it’ll depend on the customized plan created for you by a licensed dentist.
How Does it Work
The process starts by creating an impression. Your first option is to order a home kit and make an impression yourself. The alternative is to find a SmileShop nearby and let a professional make an impression. Although it sounds better to let a professional do it, the company mentions there is no risk involved either way.
If you want to start using the service, clicking “Get Started” will prompt a pop-up where you should enter a ZIP code. The system will find suitable options in the area.
After creating the image, a licensed dentist will assess it and create a customized treatment plan. They might recommend a more effective option, but patients usually have two choices:
- SDC aligners to be worn for 22 hours daily
- Nighttime Aligners for ten hours of wearing at night
SmileDirectClub will design and deliver your customized aligners. You receive all the aligners necessary for the complete treatment, so there is no waiting involved. SDC also sends instructions on when to use each aligner. The website specifies it will take at least four months to complete the treatment.
You can monitor progress online, and your doctor is available for consultations. It’s also possible to contact customer support if you have any questions.
The customer service is available around the clock, and they seem quite responsive. You can consult the FAQ section first and then proceed with contacting the staff if you have more questions.
24/7 Help & SupportWhatever time of day or night, you can count on someone to respond to your question
Phone SupportThere’s a US number available 24/7
Live Online ChatIt starts with a chatbot, but you can also choose to chat with a staff agent
Video TutorialsSome videos on the website are available to help you through the process
FAQThe FAQ section on the website covers most of the things that an average user might ask
BlogYou’ll find helpful content and a rich selection of articles on the brand's website
SmileDirectClub has an impressive reputation and a long list of satisfied customers. Users appreciate that they might not have to visit the dentist once. Instead, they receive a home impression kit and the aligners with a plan on how to use them. Many clients love the multiple payment methods and the company’s collaboration with various insurance providers. You can benefit from various freebies, such as teen benefits and a premium whitening kit. If you have any questions, the customer review is at your service around the clock.
Overall, SmileDirectClub is a teledentistry provider worth trying. With over 250+ licensed dentists and hundreds of satisfied clients, you can rest assured you’ll be in the right hands.